Excellent and knowledgeable about the local market and property type. Gave great advice about selling a complicated leasehold property. which helped us make a quick sale at a good price. Seller
Steven Field
★ ★ ★ ★ ★ (
5/5)
Absolutely wonderful to deal with. Communication was outstanding and I would highly recommend Steven if you are wanting a professional with the personality and drive to get the results. He is an absolute treasure to work with. Seller - Karen
Steven Field
★ ★ ★ ★ ★ (
5/5)
Steven was very professional and worked extremely hard to get the best outcome for us. He provided excellent communication so we always knew what was happening. He went above and beyond, helping to sort the practical details. Great expertise, extensive marketing campaign and ultimately a pleasing result. Seller - Andrea
Steven Field
★ ★ ★ ★ ★ (
5/5)
Steven made a stressful thing easy and achieved a price above our expectations. Right from the initial meeting Steven made us feel really comfortable. His quiet confidence helped us relax into the process. He listened and took our thoughts on board while still imparting his knowledge and experience. He provide great insight into the market and helped us create realistic expectation and a road map to follow. He achieved a great sale price and made the whole process smooth and painless. We couldn’t recommend Steven more highly. Seller - Jason
Steven Field
★ ★ ★ ★ ★ (
5/5)
I have had a number of dealings with Steven over the past couple of years. I have always found him to be professional, personal and proficient. I have the utmost confidence in him and his experience shows in his understanding of various situations. I would highly recommend Steven to anyone looking to buy or sell property. He has been an absolute pleasure to work with. Patricia
Steven Field
★ ★ ★ ★ ★ (
5/5)
5/5 Steven is an extremely professional, knowledgeable person who is outstanding in his profession. Steven had a clear plan from the beginning, always knowledgeable and explained each part of the selling process step by step in a supportive manner. Great communication and always kept me updated at all times during the selling process. Successfully sold the house in only 6 short weeks. I would rehire Steven without hesitation. Seller
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Amazing result !! Working with Brad to sell my home was pain free..... Brad was very helpful and we ended up with a fantastic sale price. Thanks Brad, your kindness and understanding is very much appreciated. Seller - Shaunaugh
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Supportive efficient and helpful. Our selling experience when very smoothing and efficiently, Brad communicated very well, and was friendly and personable. I would highly recommend him. Thank you Brad. Seller - Karolien Mcbride
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
A very easy sale to settlement. Brad is a loverly genuine person , always ready to help and answer any issues along the settlement timing. He was easy to communicate with and worked exceptionally with both sellers and buyer. I would highly recommend him. Seller - Kerry Lukey
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Supportive efficient and helpful. Our selling experience when very smoothing and efficiently, Brad communicated very well, and was friendly and personable. I would highly recommend him. Thank you Brad. Seller - Karolien Mcbride
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Best agent we dealt with. After moving down from Bundaberg Brad was a breath of fresh air to deal with after our experience with other agents on the Sunshine Coast. What we liked about Brad he was professional, well mannered and most importantly he followed up very quickly on phone calls and text messages unlike a lot of other agents. If you are a prospective buyer or wanting to list your home for sale make Brad your number 1 choice. Buyer - Alan & Julie
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Brad, was punctual professional and a pleasure to deal with. Whilst I paid a record price for the property which is his job to achieve, he seamlessly articulated the capital growth benefits of this particular property and we are working towards our second together as I’m already in the black. He gets Noosa. Five stars Buyer - Luke Kaz
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Brad is very knowledgeable in properties in the area, has excellent communication skills. We found Brad awesome to deal with, with a very professional approach he certainly knows his stuff. Nothing was a problem and if it seem to be a problem it was resolved that there was no problem at all. Thanks for all your help Brad - we will certainly be doing business again. Jose
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Great communication. Brad is very friendly and extremely helpful with his knowledge. His assistance made the whole buying process stress free and easy. Brad’s communication was excellent and very timely. I highly recommend using Brad and his real estate agency. Buyer - Jeffrey
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Brad did what he promised. Brad sold our property within the price range we agreed and he did it in under 4 weeks. Can't ask for better than that. Seller - Craig & Libby
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
We have dealt with many different agents over the years. Brad is without doubt one of the most professional, friendly and honest agents we have had the pleasure of dealing with. We would highly recommend him to any prospective sellers or buyers. Kieran & Jodie Keating
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Real estate agents get a bad rap, often for good reason. Brad is the exception. He doesn’t play games, completely trustworthy and genuinely looked after us. And got a good price into the bargain. We now count him as a friend. Campbell & Jane Macpherson
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Excellent service. I noticed that Brad sold another residence in the complex I lived, in a couple of weeks. Needing to sell to a timeline so I could finance my new residence,I gave Brad the challenge. From the first meeting I knew that Brad was up to the task I set.. Dedication and mannerism that buyers would notice as I did. Managed to sell above the asking price. Couldn’t ask for a better outcome. Highly recommend. Thanks Brad Seller - Peter Steenberg
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Fantastic Agent! Professional experience from the outset. Never felt like I was being pressured at any point during the sale. Very personable and got the results we had hoped for! Highly recommend. Brett
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Excellent. Frank is not only a nice person to deal with, he’s organised, proactive and responsive. I’d highly recommend. Buyer
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Excellent !!! “Excellent service from Frank, always went above and beyond and kept us up to date every step of the process. Down to earth, knowledgeable, trustworthy and 100% genuine. It was a pleasure to purchase our unit through Frank. Many Thanks Lucky & Rosanna Rosanna & Stylianos Adamou
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Excellent! One viewing and sold ! Frank has an exceptional knowledge of the Area! He valued our property at a figure that set a record for the building! This was achieved with only one inspection with the buyer. The contract was clean and tidy, no conditions, cash ! Settlement went according to plan and we would recommend Frank to anyone looking to purchase or sell. In fact we did recommend a friend who used Frank to sell their property and he achieved a similar result . Well done Frank and team! Robert Flipp
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Great experience. Frank was transparent, reliable and attentive. Keep me well informed throughout the buying journey and went the extra mile. Buyer
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank sold our apartment, in a slowing market, by remaining focused on the qualities of the apartment. His commitment to achieving a fair price for both ourselves, as the vendors, and the purchaser is not always evident in the real estate market. Seller
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Trust in Shane and Frank , their A1 rating on all aspects above gave us confidence in purchasing. After our positive experiences with Shane and Frank investing in the Noosa unit market in 2013 and 2017 their knowledge and expertise gave us great insight and confidence in having a crack at a beachfront boutique complex unit that came to our attention only 10 days before auction. Market advice, returns, potential future growth and their knowledge of values and expected price guide, lead us to promptly organise our finances to be able to register to bid. We were due to arrive with our family from SA two hours before the auction and had an inspection of the property complex and the unit just prior and registered to bid. We had a maximum limit and went in with excitement but minimal expectations, due to the quality and interest in the property We had no idea how the Queensland auction system differs to SA, we certainly learned quickly and under pressure some stark differences and mid auction Shane and Frank guided us through a tense situation and negotiations with a great professional approach. It was a positive experience (and a learning one) and a happy result. Even if we had been outbid or the vendor had passed the property in, their efforts and skill in negotiating with both parties is to be commended. We are confident we have a good investment. Thanks again Shane and Frank Mark and Jo Pridham
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Very knowledgeable and helpful. Shane has excellent knowledge of the Noosa market. He is honest and acts with integrity, so we were confident in dealing with him. We have no hesitation in recommending Shane. Graeme and Suzanne
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
One of the best I have ever dealt with, honest, hard working, informative. Dealing with Shane is just easy, he is exceptionally honest, prompt and always available. His years of experience just again make you feel always at ease. Seller
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Very professional! Seamless experience due to in depth market knowledge! Seller
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Efficient! We found Shane very easy to work with, great knowledge of the market values and what buyers are around. I highly recommend having a coffee with Shane whether your buying or selling! Seller
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Shane did a very professional assessment of the value of our property sold on the first inspection. Shane is the leading agent for Noosa Heads property particularly Hastings St. He sold our property at a record price, achieving the sale within days of listing. A cash deal, no conditions, settlement went through as per contract. As a lifelong property developer and investor, I can assure anyone wanting an agent weather buying or selling in Noosa area Shane is highly qualified and recommended… Robert Flipp
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Another Amazing Sale. Sold in one day ...amazing sale from a professional salesman ...would advise people to go to Shane for any advice or for selling. Wayne & Patricia Mcgurgan
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
GREAT TO DEAL WITH. Gillian was great to deal with, polite, efficient and the sale was expertly executed. I would have no hesitation in recommending Gillian. 5 Stars !!! Seller
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
Outstanding Agent. Gillian McCauley is an outstanding agent. She is extremely professional and very caring, a rare combination which made our search for a new home, a pleasant and enjoyable experience. We loved dealing with her so much that we have engaged her to sell our previous home. Highly recommended. Buyer
Amanda Balding
★ ★ ★ ★ ★ (
5/5)
Very professional. We gave Amanda a large asking price for our property and went overseas 2 weeks later she called us with an offer of that amount off market.. wow! Would highly recommend Amanda Balding. Seller
Amanda Balding
★ ★ ★ ★ ★ (
5/5)
A very positive and pleasant experience. Amanda is a very capable agent with excellent communication skills and a thorough understanding of the sale process. She supports her clients through a stressful time and provides assistance with solving the multitude of issues and potential roadblocks. Seller - Philip Hutchinson
Amanda Balding
★ ★ ★ ★ ★ (
5/5)
Amanda Balding is an exceptional real estate agent who made the process of selling our property at 18 Pacific Avenue, Sunshine Beach, a seamless and rewarding experience. From our first meeting, Amanda impressed us with her deep knowledge of the local market and her strategic approach to property sales. Amanda's professionalism and attention to detail were evident throughout the entire selling process. She provided clear guidance on preparing our property for sale, offering valuable insights that maximized its appeal to potential buyers. Her marketing strategy was comprehensive and effective, ensuring our property received optimal exposure across various platforms. What truly set Amanda apart was her genuine dedication to achieving the best outcome for us as sellers. She consistently kept us informed and went above and beyond to address any concerns we had along the way. Amanda's negotiation skills were exceptional, resulting in a sale price that exceeded our expectations. Throughout our interactions with Amanda, she demonstrated not only her expertise in real estate but also her integrity and commitment to client satisfaction. Her proactive communication and willingness to go the extra mile made the selling process smooth and stress-free for us. In conclusion, Amanda Balding is an outstanding real estate professional who I would highly recommend to anyone looking to sell their property. Her knowledge, professionalism, and genuine care for her clients make her a standout in the industry. Working with Amanda was a pleasure, and we are grateful for her expertise in achieving a successful sale of 18 Pacific Avenue, Sunshine Beach Seller - Cinda Plowman
Amanda Balding
★ ★ ★ ★ ★ (
5/5)
Kind/ Cares and extremely professional. Amanda gave 110% in the selling of my house. She cares and puts your needs and thoughts first and is very understanding and knowledgeable in her profession. I would not hesitate to recommend Amanda as you are in very safe hands. Seller - Karen Ridings
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
We had no hesitation in choosing Shane at R&W as has an excellent reputation for Sales and Service in the Hasting St area. After our initial interview, Shane kept us up to date constantly and also used R&W marketing tools to create great interest. The Auction was handled very professionally which ended in a successful sale. We could not speak highly enough of Shane and his team as their hard word resulted in a record price for that type of property. Certain to use him again in the near future. Seller - Kevin Chiller
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
Gillian was so professional from the time of our first contact up until settlement. Her knowledge of the real estate market was remarkable and she had a buyer and a contract on my apartment within a couple of weeks. I highly recommend Gillian as a 5 star professional and above all a helpful and friendly agent. I would engage her for any future real estate purchases/sales. Seller - Julie
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
Gillian is a true professional who got the job done in a timely manner. I would not hesitate to recommend Gillian to anyone looking to buy or sell in Noosa. Seller
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
Hi Gillian, Just a short note to thank you again for the effortless ease with which you transacted the transfer of ownership of 623/8 Sedgeland Dr to me. I am sure that Spencer would agree that you managed the process very professionally but still showed the respect and personal attention to those you were dealing with. Thank you again for Veuve - one of our favourites. Buyer - Ian
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
We are really pleased to have listed and sold our property with Gillian and the team at R&W Noosa. The current market is full of contradictory news and views, Gillian navigated them very well. She was able to focus on the key issues that were going to attract buyers to our property. This is really helpful for both vendors and buyers alike. We live overseas, so trust was crucial. She kept us informed of the progress throughout the period of the marketing campaign but didn’t bombard us with trivial issues. When auction day arrived, we had a clear understanding of where the market was. Gillian had attracted a number of registered bidders that exceeded our expectations and ultimately led to our successful auction outcome. If you are after honesty, integrity and results, then Gillian is the agent for you. Whilst tireless in her efforts, she also knows how to leverage the experience from her colleagues at R&W Noosa. Seller - Pete and Amanda Morris
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Shane was extremely helpful to me throughout the process. Specifically with advice on selling and rental options. Also, he even put my bins out for me a couple of times when I could not make it up to Noosa. Above and beyond! Thanks Shane. Top rate service with friendly professional advice. We were extremely happy with our complete experience selling our Noosa property with Shane and his team at R&W. Seller - Cassandra Richardson
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
Selling our home was an immensely stressful and sad decision. The process was extremely easy with Richardson and Wrench. The sales team liaised with us from day 1 with helpful sales tips through to what to expect sales wise. Their knowledge of the Noosa area is invaluable which reflected in our home being sold second day on the market. If we did it all again Richardson and Wrench will be there again. Seller - John and Kristina Golfin
Gillian McCauley
★ ★ ★ ★ ★ (
5/5)
Hi Gill I wanted to take this opportunity to express my appreciation for all your help in selling my home. Your marketing strategies, negotiation skills and attention to detail ensured the process was an easy and lucrative one for me and I couldn’t be happier you were the one to list my property. Thank you again for your hard work and expertise. You're second to none! Seller - Peter Smith
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Fantastic agent! Thanks to Brad, selling our much loved family home went beyond our expectations, both with the result and our dealings with an agent. A professional with great communication and market knowledge, Brad was also honest, calm and approachable, which really helped put us at ease with the whole process. Thanks again Brad for all your help and support, we couldn’t be happier with such a positive outcome and experience. Seller - Eve
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Big thank you to Brad! He made the sale of my house stress free . Brad was professional, kept me in the loop and was always there to answer my many questions. He guided me through the selling process for an outstanding result. I will definitely be using Brad in the future and would recommend him without doubt to any real estate buyers or sellers. A professional, efficient service from beginning to end. Seller - Tia
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Shane has a high level of knowledge of the Noosa Heads market. He is clear and straight forward in presenting his views. Seller - Shaun Berg
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
My sincere thanks to Brad for a smooth and enjoyable selling experience. Brad was very patient and kind and as he guided my family and I through the selling process. He was also extremely professional and responsive, always keeping us updated with feedback from our open homes and conversations with potential buyers. And most importantly he sold our house for a great price. Brad comes highly recommended. Seller - Jennifer
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
It really great working with Brad.. he is very knowledgeable and accommodating. Helped me in finding the right and best buyer. All the best for his future projects. Seller - Venkat
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Brad's work in selling our property was exceptional - he consistently gave more time, effort and creativity than was expected. We changed real estate agents after four, unsuccessful months with a larger company and immediately noticed the difference. We suddenly had more viewers each open house and Brad motivated potential buyers to make offers. His clear negotiating skills led to a final agreement that all parties were happy with. Seller - Maree
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Brad’s communication and dedication was outstanding. His friendly, optimistic yet realistic approach to the sale of my house was refreshing. It was always an ease to deal with Brad and his enthusiasm was shown through his willingness to try a different approach to the sale. He was punctual and professional. Seller - Brendan
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Brad was knowledgeable about current market values in our area. He was always quick to respond to any questions/concerns we may have had and was always punctual. We would highly recommend Brad to anyone wishing to buy/sell property. Seller - Barry & Mary
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Do yourself a Favour! We found Lee and Brad very easy to deal with in the recent sale of our home, they were truthful in their feedback and kept us in the loop at all times. We would certainly recommend them as your sales team. Seller - Angelika
Brad Schultz
★ ★ ★ ★ ★ (
5/5)
Fantastic Agent! Professional experience from the outset. Never felt like I was being pressured at any point during the sale. Very personable and got the results we had hoped for! Highly recommend. Seller - Brett
Amanda Balding
★ ★ ★ ★ ★ (
5/5)
Amanda is World Class - Amanda has been managing all my property dealings for years. I trust her implicitly and she always approaches everything with the utmost professionalism and super amounts of care and love. She goes over and above what is asked or expected of the job. I can't recommend her highly enough. Seller - Lisa
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
My wife & I have known Shane and his family since his birth. His honesty and principles are beyond reproach -- even better, he likes Rugby football ! Seller - Dr.Colin Southee
Amanda Balding
★ ★ ★ ★ ★ (
5/5)
Great Experience - Amanda is a friendly, competent, knowledgeable and passionate agent. She knew the property inside and out and went the extra mile (which included late nights and a lot of weekend work) to get the transaction done. I am certainly glad I used her and would recommend anyone who wants transparency and a high level of professionalism to do the same. Seller - Micha
Amanda Balding
★ ★ ★ ★ ★ (
5/5)
Super Woman - From start to finish, Amanda was professional and transparent with me. She genuinely cares and makes the whole process of buying or selling pleasant. Up till the time I met Amanda, I avoided real estate agents like used car sales people but she made me believe that they are not all the same. When you want somebody you can trust to do the right thing and do it well, call this lady. She really is a super woman. Seller - Wendy
Frank Milat
★ ★ ★ ★ ★ (
5/5)
We were very satisfied with the sales people involved, and found all the staff at the office very helpful and friendly. Seller - Sandra North
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank Milat was extremely helpful and answered any question we had. He provided Fantastic service and assisted us every step of the way. Thanks for all your effort, assistance and at times persistence in securing the property for us. We had excellent service from the start to the finish with your company. Buyer - Sue Hammett
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank Milat - always upbeat and easy to deal with. As 20 year owners in Hastings St, we knew of R&W reputation as being good. This is the second property that Frank Milat has sold for us in Noosa. He has worked hard to achieve a good and fair result on each occasion and has been a pleasure to deal with both times. Seller - Virgil Pierini
Frank Milat
★ ★ ★ ★ ★ (
5/5)
I trusted Frank, I knew he had my best interests at heart. I remained with the company as a holiday let and my decision paid off. Everyone I dealt with over the 10 years as property managers were excellent. Seller - Ellie Stanton
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank Milat - very user friendly and obliging with professionalism Seller - Allan Middleton
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank Milat has a free and easy personality that my wife and I felt comfortable with. Frank stuck to the task and as promised achieved a satisfactory result. Seller - Stephen Snell
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank was very helpful and answered all our questions professionally. He made the process of buying our apartment very easy. He introduced us to Rosemary to look after the holiday let and she then introduced us to Elaine. All have worked well as a team. We live overseas so was a bit more stressful especially not knowing the process but as a team they have all made it happen. Buyer - Lisa St John
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank, we would like to thank you for your efforts and would like to say it was a pleasure dealing with you and your staff, you have made this sale very easy and problem free for us and if the need arises then we will certainly recommend and or use your services again. Seller - Mark and Leanne
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Frank was friendly and also efficient and professional. His knowledge of the local market and savvy handling the prospective buyer was appreciated. Seller - Elizabeth Woolaston
Frank Milat
★ ★ ★ ★ ★ (
5/5)
Best experience I've had with a real estate ever! Well done Frank Milat and team behind the scenes! Seller - George Castrisos
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Extremely Satisfied. Always been our preferred agent. Shane McCauley is the BEST. Seller - Helen Flanagan
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Shane & Frank worked hard and professionally for both sides to achieve a mutually beneficial result. It was a pleasure dealing with R&W. Seller - Paul & Celia Serafini
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Shane is a true standout in the real estate world. His negotiation skills are exceptional, delivering an outstanding price for my property. He approaches his work with genuine care and professionalism, making every step of the process a breeze. Thanks to Shane's marketing prowess, my property received widespread attention and sold quickly. If you're looking for a top-notch agent who gets results, look no further than Shane. Seller - Shaun
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
My husband, ( Tim Rymill ) and I, ( Jennie ), found Shane to be both personable and professional. Working with him in the sale of the Noosa property, Shane’s “hands on approach”, and positive attitude was reassuring. We can highly recommend Shane McCauley. Seller - Jennie and Tim Rymill
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
Shane and Frank were great. Always professional, prompt and came with a sense of humour. Showing us the property numerous times was never an issue. Thank you both. You made buying our new home an easy and enjoyable experience. Buyer - Donna Gramolt
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
The handling of our property was extremely professional. The property was presented well and Shane was never pushy and handled the sale with integrity. Seller - Jan Wood
Shane McCauley
★ ★ ★ ★ ★ (
5/5)
We found Shane to be very personable and easy to talk to. He was very sincere and knowledgeable and kept communicating with us through the whole process. We were extremely happy with his service and the price he achieved on the sale. We would definitely recommend him and use his services again. Seller - Kay McGlashan